Refund policy

Return & Refund Policy

We accept return requests within 7 days of delivery for eligible items, unless otherwise stated or required under applicable UAE law.

Items must be unused, unopened, in their original condition and packaging, with proof of purchase.

If you receive a damaged, defective, incorrect, or incomplete item, please contact us as soon as possible with photos or videos of the product and packaging. We will review the issue and arrange a replacement or refund where applicable.

Opened or used products may not be eligible for return unless they are defective or not as described.

For change-of-mind returns, return shipping costs may be the customer’s responsibility. If the item is defective or incorrectly supplied, Gulf Gate International LLC will arrange the appropriate solution.

Exchanges

Exchanges are subject to product availability. Once a return is approved, a replacement may be arranged where applicable.

Refunds

Approved refunds will be processed to the original payment method. Processing time may vary depending on the bank or payment provider.

Contact

For return or refund requests, contact us at:
sales@gulfgateinternational.com

This policy does not affect any rights available under applicable UAE consumer protection laws.